DocumentationReferenceTroubleshooting and FAQCopy pageFind the fix for the most common problems.Last reviewed 2026-10-26Start with the symptom. Each answer points to the page with the full detail.Analytics# No pageviews arriveVisits are lower than in another analytics toolClient-side route changes are not countedNo crawler requests arriveStatic files show up as crawled pagesEvents are rejected or return 429The dashboard says Health unknown Visibility# A prompt has no answers yetMy brand is never mentionedAn answer changed from one day to the nextA run failedWhy doesn't the answer match what I see in ChatGPT? Account, keys and billing# I can only see a masked server secretI can't add prompts, brands or membersWe went over our monthly eventsI don't see AI ContentIs there a free plan or trial? Data and privacy# What does Virent collect?What should we never send?Where are the legal terms? Still stuck?Tell us your framework, your hosting and what you expected to see. Don't include passwords, keys, server secrets or customer data.Contact VirentRuntimes and coverageWhat each Virent installation observes on browser-only sites, Next.js, Node.js servers and edge runtimes, and the collection controls that apply.
